My Tire Guys – Appointment Policy

Any scheduled appointment, for a single vehicle, that is missed or cancelled is subject to a fee of $110*.

If an appointment is made for multiple vehicles and the vehicle count is reduced after the appointment is made, the appointment is subject to a fee of $110, per missing vehicle*.

*If the appointment includes items which are a special order, the fee is $400 for a wheel and tire package. This includes all wheel sales. Special order tires are subject to a fee of $200.


If an appointment is rescheduled within 2 week days** (Mon-Fri) of it’s scheduled date, it is subject to a fee of $75. If an appointment is rescheduled 3 or more week days** (Mon-Fri) in advance of it’s scheduled date, there is no fee.

**Not including holidays


There are issues that can arise that are outside of our control, which lead to us not being able to complete a scheduled service. For those issues, the appointment is subject to a fee of $110. These issues include but aren’t limited to:

  • Missing or damaged wheel lock key/ wheel locks
  • Damaged lugs
  • Customer provided tires/wheels/sensors/hardware incorrect for the vehicle
  • Missing items needed for an appointment where customer has their own wheel/tires – example: missing lugs/wheels/tires

For any questions about our appointment policy please call or email us.