Appointment Policy
Missed / Cancelled / Rescheduled Appointments
We understand that schedules change, but please note the following cancellation fees:
- A $110 fee applies to missed or cancelled appointments for a single vehicle.
- If you reduce the number of vehicles in a multi-vehicle appointment, you’ll be charged a $110 fee per missing vehicle.
- Special order appointments incur higher fees: $400 for wheel and tire packages and $250 for tires alone.
Reschedule Your Appointment? No Problem (with some exceptions)
We understand that plans change! Here’s how rescheduling your appointment works:
- Reschedule with Notice (3+ Weekdays): No problem, there’s no fee! We appreciate the advanced notice. (Weekends and holidays excluded).
- Reschedule Within 2 Weekdays: To ensure efficient scheduling, a $75 fee applies if you reschedule within 2 weekdays (Monday-Friday) of your appointment.
- Same-Day Reschedule: Rescheduling on the day of your appointment is considered a missed appointment and will be subject to the missed appointment fee.
When Unexpected Issues Arise
We understand that unforeseen circumstances can sometimes prevent a scheduled service from being completed. In these cases, a fee of $110 (per vehicle) may apply. This includes situations where:
- You’re missing or have a damaged wheel lock key/wheel locks.
- The lugs on your wheels are damaged.
- The tires, wheels, sensors, or hardware you provide aren’t compatible with your vehicle.
- You’re missing parts needed for the appointment, such as lugs, wheels, or tires if you’re providing your own.
- You don’t have your car keys available.
Wheel Locks
Wheel locks are an optional anti theft device some people opt for when buying a new vehicle. You will notice on a vehicle equipped with wheel locks, that one of the lug bolt/nuts holding the wheel onto the car is different than the rest. This locking nut/bolt requires an individualized key to remove them that is specific to the lock set you have. Only the dealer for your vehicle is able to obtain a replacement without a key code, if you have a key code you can contact the lock maker (typically McGuard) with the key code to have a replacement key mailed to you. A wheel lock key is required to service a vehicle equipped with wheel locks.
Wheel lock keys are typically kept in the glove box or trunk near the typical spare tire location. Often found inside a plastic package or small cloth bag.
See picture below for an example. Note that not all keys look alike.
Card on file payments
If you would like make the payment for an appointment with the card on file, there is an added 3.5% convenience fee. Card payments made in person, with the card in hand, are not subject to this fee.
For any questions about our appointment policy please call or email us.
PRIVACY POLICY
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.